1. Who we are
Livisco is operated by Cherryosity LLC (“Cherryosity,” “Livisco,” “we,” “us,” or “our”). Livisco connects people who need a live view of a real place with nearby users who may provide a cellphone livestream for a fee.
This policy explains what information we collect, why we use it, how we protect user anonymity, and the circumstances in which information may be disclosed.
2. Information we collect
Depending on how you use Livisco, we may collect:
- Account information: name, email address, cellphone number, password credentials, account token, and verification information.
- Uniqueness and fraud-prevention information: email address and cellphone number are collected to help establish one account per person, verify accounts, prevent abuse, and investigate suspicious activity.
- Location information: device GPS location, selected viewing areas, route points, and location-related timestamps when you enable location services or use location features.
- Transaction information: offers, accepted offers, credits, account balances, payment status, and related transaction identifiers. Payment-card details are handled by the applicable payment processor and are not intended to be stored directly by Livisco.
- Device and technical information: device type, operating system, app or webview information, IP address, push-notification token, browser information, connection data, and error or diagnostic information.
- Livestream information: audio, video, connection metadata, route progress, and technical information needed to establish, monitor, secure, and end a livestream session.
- Communications: support requests, reports, feedback, and messages or notification interactions if Livisco makes those features available.
3. How we use information
- Create, authenticate, and maintain user accounts.
- Use email and cellphone information to distinguish users, verify accounts, prevent duplicate or fraudulent accounts, and send service-related notices.
- Use location information to show nearby livestream requests and notify eligible users about new requests in adjacent areas.
- Display selected routes and locations to the appropriate user for a requested livestream.
- Connect Buyers and Sellers, relay livestream signaling, facilitate payment, issue credits, and send transaction notifications.
- Monitor active sessions for technical reliability, safety, route compliance, and dispute investigation.
- Detect, prevent, and investigate fraud, abuse, unauthorized access, safety risks, and violations of our terms.
- Operate, maintain, troubleshoot, improve, and secure Livisco.
- Comply with legal obligations and respond to lawful requests from government authorities.
4. Location information
Livisco requests location permission only when a feature needs it. We use current location to identify nearby requests, manage location-based notifications, display the user’s position, and support an active Seller’s travel to a Buyer’s selected viewing area.
During an active livestream workflow, Livisco may continue receiving Seller location updates so the session can operate safely and so relevant technical or route information can be reviewed if a dispute arises. You may disable location permission through your device settings, but location-dependent features may not work.
Location information is not used to publish a user’s identity or create a public user directory.
5. Anonymity and user privacy
Livisco is designed to preserve anonymity between Buyers and Sellers. For safety and privacy purposes, a Buyer generally receives no identifying information about a Seller—not the Seller’s name, gender, phone number, email address, or other direct identity information. The Seller likewise does not receive the Buyer’s identifying information.
Users must maintain their own anonymity and respect the anonymity of others. Do not attempt to identify, contact, follow, harass, dox, or expose another user. Do not include your own or another person’s unnecessary identifying information in a route, livestream, offer, profile, support request, or other submission.
Livisco does not share user information with advertisers or marketing partners and does not sell user information. We may use limited service providers that process information only as needed to operate Livisco, such as hosting, payment, communications, push-notification, mapping, security, and technical-support providers.
6. Livestreams and camera access
Camera and microphone access is requested only when a user is preparing to provide or receive an authorized livestream. Livestream audio and video are transmitted to the intended participant through the service’s technical connection.
Livisco may process connection information and limited session data to establish the livestream, monitor its status, troubleshoot failures, enforce safety rules, and investigate disputes. Users must not intentionally record, redistribute, or misuse another person’s livestream or use Livisco to conduct unlawful surveillance.
7. When we disclose information
We do not disclose user information to partners or advertisers for their own marketing purposes. We may disclose limited information:
- To service providers acting on our instructions to host, secure, operate, or support Livisco.
- To payment, communications, notification, mapping, and infrastructure providers when necessary to provide requested functionality.
- When required by valid legal process, including a subpoena, court order, warrant, or other lawful government request.
- To law enforcement or other authorities when we reasonably believe disclosure is required by law or necessary to address fraud, abuse, threats, illegal activity, or an emergency involving safety.
- To protect the rights, property, safety, and security of users, Cherryosity, Livisco, or the public.
- In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
If there is a law-enforcement inquiry, we intend to provide information when presented with a valid subpoena or other legally sufficient process. We may also preserve or disclose information where an emergency or applicable law permits or requires it.
8. Data retention and security
We retain information for as long as reasonably necessary to provide Livisco, maintain account and transaction records, prevent fraud, resolve disputes, comply with law, enforce agreements, and protect safety. Retention periods may vary by information type and legal requirement.
We use reasonable administrative, technical, and organizational safeguards, but no internet transmission, device, application, or storage system is completely secure. Users are responsible for protecting their credentials and devices.
9. Cookies and similar technologies
Livisco may use cookies, local storage, session identifiers, and similar technologies to maintain sign-in state, preserve app workflow, remember settings, protect the service, and understand technical performance. Disabling these technologies may impair some features.
10. Your choices and rights
You may control device camera, microphone, notification, and location permissions through your device or browser settings. You may request access to, correction of, or deletion of certain account information, subject to legal, security, transaction, and fraud-prevention requirements.
To make a privacy request, use the Livisco.org application or contact support@livisco.org. We may need to verify your identity before completing a request.
11. Children
Livisco is not intended for children who are not legally able to enter into the applicable agreement. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information, contact us so we can review and take appropriate action.
12. Changes to this policy
We may update this policy as Livisco develops. The updated version will identify its effective date. Continued use of Livisco after an updated policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.